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Terms and Conditions

1.  General

These terms and conditions apply between Velovio GmbH and natural or legal persons for the legal transaction in question, as well as for all future supplementary or follow-up orders.

Our services are based solely on these terms and conditions. Deviating agreements and conditions, in particular different terms and conditions of the customer, only apply if they are expressly confirmed by us in writing. 

The customer's terms and conditions are not recognized even if we do not expressly object to them after receipt.

Austrian law applies and the place of performance for the conclusion of the contract is the registered office of Velovio GmbH. The place of jurisdiction is the court responsible for our registered office.

Our terms and conditions are also available on our website 


2.  Offer & conclusion of contract

All offers made by us are non-binding.

A purchase or delivery contract is only deemed to have been concluded on the basis of our written confirmation (order confirmation). The confirmation is also authoritative for the details of the delivery. The down payment invoice comes with the order confirmation (see 4. Prices & Payment).

Guarantees, promises or agreements that deviate from the GTC only become binding with our written confirmation. 

Cost estimates, and marked as such in the document, are non-binding and without guarantee. 

We reserve the right of ownership and copyright to the entire offer, including drawings, illustrations, dimensions or brochures and may only be passed on to third parties with our written consent. 


3. Design & Copyright

Our product designs and our brand design are protected by patents and are subject to copyright. Plans, sketches and visualizations are also our intellectual property and may only be used or passed on after written confirmation. We also reserve the right to make changes to the design, appearance and shape of our products. 


4. Prices & Payment

Our stated prices are in euros. The prices apply ex works unless otherwise specified. 

We reserve the right to send a down payment invoice with the order confirmation. This amounts to 50% of the total price (gross). Our products will be delivered after receipt of the deposit. The remaining amount is due net within 14 days after the final invoice has been issued. This will be provided after conclusion of the contract and thus after delivery of the goods. 

The prices offered in the offer are valid for 60 days from the date of issue. Furthermore, we adhere to these prices until the order is completed, but no later than December 31st. of the current year.

The entitlement to a cash discount requires an express written agreement with a corporate customer.

In the event of late payment or deferral, we are entitled, subject to the assertion of a greater actual damage caused by delay, to demand interest of 5% above the respective base interest rate of the European Central Bank.

In the event of default in payment within the framework of existing contractual relationships, we are entitled to suspend the fulfillment of our contractual obligations from this contract until the customer has fulfilled them.

If the order is accepted, the customer's creditworthiness is assumed. If there are doubts about the creditworthiness of the contract after conclusion of the contract, we reserve the right to demand the total amount of the order before delivery of the products.

The settlement of the invoice is to be made by bank transfer. Other payment options require our written consent. 

5. Retention of Title

All products delivered by us remain our property as long as we still have payment claims against the customer from the business relationship.

If the buyer behaves in breach of contract (e.g. default in payment), we are entitled to demand the return of the reserved goods after unsuccessfully setting a grace period. The customer has to pay the transport costs. The same applies if we seize the goods. 

If a customer files for bankruptcy during an existing contract, Velovio GmbH must be informed.

6. Delivery times

The delivery period begins with the payment of the order, but not if the procurement or clarification of documents, approvals or releases is pending from the customer.

Due to periodic production, we cannot specify any general delivery times. The delivery times stated in our order confirmation are final. Fixed dates are only valid after our written confirmation.

The delivery period is extended appropriately in the event of industrial disputes, strikes and the occurrence of unforeseen events that are beyond our control. This also includes delays in delivery due to essential raw materials or events that demonstrably affect the manufacture of the products. 

The client is entitled to withdraw from the contract if he has set a grace period after the occurrence of a default of a due date, with the declaration that he will withdraw from the contract after the grace period has expired. 

Further claims of the customer, including claims for damages of any kind, in particular due to lost profits, are excluded to the extent permitted by law.


7. Transportation

When the goods are handed over, the purchase contract is deemed to have been fulfilled and the risk is transferred to the customer. As soon as the goods arrive, we ask you to examine the goods for transport damage. Transport damage must be reported to us within 3 days. 

8. Assembly

Our products come partially assembled and must be fully assembled and installed by the customer unless otherwise stated in the order confirmation. The installation by the customer must be carried out in accordance with the operating instructions. The preparation of the installation site must be carried out according to the operating instructions and is the responsibility of the customer. 

By agreement, we offer complete assembly of the products on site. This will be charged according to the time and effort of the specialists. We are entitled to commission subcontractors for on-site assembly. Billing is related to the offer and separately. 


9. Measurements and weights

Information such as lengths, weights, properties, loads, etc. are approximate values customary in business and the industry and are non-binding as long as we have not expressly guaranteed this information in writing. If you need very precise measurements (precisely to the millimeter), please contact us. We reserve the right to make changes that improve quality or serve technical progress.

10. Warranty

The warranty period for our products is one year from delivery to corporate customers. 

The official handover takes place with a signature on the delivery note. The goods should be checked for completeness and quality defects immediately upon receipt. Obvious defects must be reported to us in writing within 7 days. At our discretion, supply as new, replacement parts or offer a repair. We reserve the right to a period of 14 days to remedy the defect. 

We must exclude further claims, unless they are based on intent or gross negligence on our part.

The fulfillment of liability for defects presupposes that the customer has fulfilled his obligations, in particular payment obligations and instructions in the operating manual, such as damage resulting from incorrect assembly or misuse.

When replacing spare parts, a new warranty for the entire product does not automatically arise, but the existing warranty is extended by the duration of the repair work or spare parts delivery.

Insofar as the items or products supplied by us contain third-party products, our liability for defects does not extend beyond the liability of the sub-supplier to us.

If changes or repair work on our products are carried out by third parties without our written consent, we cannot give any warranty.

11. Right of return 

We guarantee a 14-day right of return from the date of delivery. Only goods without signs of use in the original packaging can be taken back. Please contact us in case of a return. The right of return does not apply if the product is a custom-made product and does not have the standard color anthracite. 

The risk and the costs of the return transport are at your expense. Freight and packaging costs as well as costs in connection with the return, which have not been agreed with us beforehand, cannot be credited as a matter of principle. Right of return only within Austria.


12. Right of Velovio GmbH to withdraw

If the customer does not meet his obligations, which are noted in our terms and conditions, in particular payment obligations, we have the right to withdraw from the contract. If this is the case, the customer must pay all costs incurred as a result of the contract, such as return transport or damage. The burden of proof lies with the client. 

In the event of unforeseeable  events that make it impossible for us to carry out our contractual obligations as usual or only with great effort, we reserve the right to withdraw from the contract. 


13. Privacy

When ordering, we save the data of our customers. The customer thereby automatically consents to the processing of the data on our part. The guidelines for data processing can be found on our website


14. Severability Clause

Should individual parts of these General Terms and Conditions be ineffective, this shall not affect the validity of the remaining parts.

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